Returns policy
At Dkotpslp, we want you to shop with complete peace of mind. This returns and refunds policy explains how returns, exchanges, and refunds are handled.
Returns Policy
We offer a 30-day return policy. This means you have 30 days from the date you received your item to request a return.
To return an item:
The item must be in the same condition that you received it.
Unused, undamaged, and with its original tags (if applicable).
In its original packaging.
With proof of purchase.
How to start a return
To start a return, contact us at:
service@dkotpslp.com
If your return request is approved:
We will provide you with a return shipping label.
You will receive detailed instructions on how and where to send the package.
Important:
Returned items will not be accepted without a prior return request and approval.
If you have any questions regarding returns, you can email us at service@dkotpslp.com.
Damage and Issues
Please inspect your order upon receipt.
If the item is defective, damaged, or incorrect, please contact us immediately so we can assess and resolve the issue.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
Perishable goods (such as food, plants, or flowers)
Custom or made-to-order items
Personal care products (such as cosmetics or hygiene items)
Hazardous materials, flammable liquids, or gases
Original shipping costs paid
We also do not accept returns of:
Sale items
Gift cards
If you are unsure whether your item is eligible for a return, please contact us before initiating the process.
Exchanges
The fastest way to get the item you want is to:
Return the original item.
Once the return is approved, place a new order for the replacement item.
European Union – 14-Day Right of Withdrawal
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason.
Conditions:
The item must be unused and with tags attached.
It must be in its original packaging.
Proof of purchase is required.
This right applies regardless of the standard 30-day return policy.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved:
The refund will be issued to your original payment method.
Processing your refund may take up to 10 business days.
Your bank or credit card company may need additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at service@dkotpslp.com.
Return Address
Before shipping any item, you will need a return shipping label provided by Dkotpslp.